Terms of service
Welcome to Stephanie Casias. These Terms of Service explain the conditions that apply when you visit our website, purchase products, or use our services. By accessing our website or placing an order, you agree to these Terms and our other published policies.
1. Use of Our Website
You agree to use our website for lawful purposes and provide accurate information when placing an order or contacting us.
You must not:
- Provide false or misleading information.
- Attempt unauthorized access to our website or systems.
- Upload harmful software or malicious content.
- Commit fraud or misuse our services.
- Interfere with the normal operation of our website.
- Copy or misuse our content, product images, or materials without permission.
We reserve the right to restrict access if we identify misuse of our website.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, sizes, and colors are accurate.
Slight differences in product appearance or color may occur depending on your screen or device. Product availability and prices may change without notice.
If an error is identified in a product listing or price, we reserve the right to correct it or cancel the affected order and issue an applicable refund.
3. Orders and Payments
By placing an order, you confirm that the information provided during checkout is accurate and complete.
We reserve the right to decline or cancel orders due to incorrect information, product availability, payment issues, or suspected unauthorized activity.
Payments are processed through the available payment methods and secure payment providers. All orders are charged in U.S. Dollars (USD), and applicable sales taxes are displayed at checkout.
For more information, please review our Payment Policy.
4. Shipping and Delivery
We currently ship to addresses within the United States. All orders are shipped from the USA.
Orders are processed within 1–3 business days after successful payment confirmation.
We offer the following shipping options:
- Standard Shipping: $8.00
- Free Standard Shipping: Available on orders of $70.00 or more.
- Express Shipping: $15.00
Standard Shipping typically takes 3–7 business days after processing. Express Shipping delivery estimates are displayed at checkout when available.
Shipping costs are displayed at checkout before payment. Delivery estimates may vary due to carrier delays, weather, holidays, or other circumstances beyond our control.
Please review our Shipping Policy for complete details.
5. Returns and Refunds
We accept eligible return requests within 30 days of delivery.
Returned items must be unused, unworn, in their original condition, and returned with original tags attached. Original packaging should also be included where applicable.
We offer free return shipping on eligible returns and do not charge restocking fees.
Personalized, custom-made, and final sale items are not eligible for return unless they arrive damaged or defective.
Approved refunds are issued to the original payment method within 10 business days after approval. Exchanges are subject to product availability and return eligibility conditions.
Please review our Return & Refund Policy for complete information.
6. Promotions and Pricing
Product prices and promotional offers may change from time to time.
Unless otherwise stated, promotional offers cannot be combined. We reserve the right to modify or cancel promotions in cases of errors, misuse, or unauthorized activity.
7. Website Content
All website content, including text, product photographs, descriptions, graphics, logos, and other materials, belongs to Stephanie Casias or is used with permission.
You may not copy, reproduce, modify, distribute, or commercially use our content without prior written permission.
8. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, and website functionality.
These providers operate under their own terms and privacy policies. We are not responsible for services or systems controlled by third parties.
9. Website Availability
We make reasonable efforts to keep our website available and functioning properly. However, we cannot guarantee uninterrupted access or that the website will always be free from errors.
We may update, modify, suspend, or remove website features when necessary.
10. Termination
We reserve the right to restrict or terminate access to our website if a user violates these Terms, engages in fraudulent activity, or misuses our services.
11. Changes to These Terms
We may update these Terms of Service when necessary. Any changes will be published on this page with the revised effective date. Continued use of our website after changes are published constitutes acceptance of the updated Terms, to the extent permitted by law.
12. Contact Information
If you have questions about these Terms of Service, please contact us:
Store Name: Stephanie Casias
Website: https://www.stephaniecasias.com
Email: support@stephaniecasias.com
Phone: +1 (409) 945-8534
Address: 330 Texas Ave, Texas City, TX 77590, USA
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time, CT)