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Frequently Asked Questions

1. Where do you ship from?

All orders are shipped from the United States. We currently deliver to addresses within the United States.

2. How long does order processing take?

Orders are processed within 1–3 business days after successful payment confirmation. Orders placed after 5:00 PM Central Time (CT), on weekends, or on public holidays may be processed on the next business day.

3. What shipping options do you offer?

We offer the following shipping options:

  • Standard Shipping: $8.00

  • Free Standard Shipping: On orders of $70.00 or more.

  • Express Shipping: $15.00

Available shipping options and costs are displayed at checkout.

4. How long does delivery take?

Standard Shipping typically takes 3–7 business days after order processing. Express Shipping delivery estimates are displayed at checkout when available.

Delivery times may vary depending on your location and carrier conditions.

5. Do you offer free shipping?

Yes. We offer free Standard Shipping on orders of $70.00 or more. Orders below $70.00 are subject to the standard $8.00 shipping fee.

6. How can I track my order?

Once your order has been shipped, we will send a confirmation email containing your tracking information. You can use the tracking number to follow your shipment.

7. Can I change or cancel my order?

Please contact us as soon as possible if you need to change or cancel an order. We will do our best to help, but changes or cancellations cannot be guaranteed once an order has entered processing or has been shipped.

8. What is your return policy?

We accept eligible return requests within 30 days of delivery. Items must be unused, unworn, in their original condition, and returned with original tags attached.

Personalized, custom-made, and final sale items are not eligible for return unless they arrive damaged or defective.

9. Is return shipping free?

Yes. We offer free return shipping on eligible returns. Please contact our customer service team for return approval and instructions before sending an item back.

10. How long do I have to request a return?

You may request a return within 30 days of the delivery date, provided the item meets our return eligibility conditions.

11. When will I receive my refund?

Once your returned item has been received and inspected, we will notify you about the refund decision. Approved refunds are issued to your original payment method within 10 business days. Your bank or payment provider may require additional processing time.

12. Do you charge restocking fees?

No. We do not charge any restocking fees. Our restocking fee is $0.

13. Can I exchange an item?

Yes. You may contact us within 30 days of delivery to request an exchange for a different size, color, or style. Exchanges are subject to product availability and return eligibility conditions.

14. What should I do if I receive a damaged or incorrect item?

Please contact us at support@stephaniecasias.com with your order number and clear photos of the item. We will review your request and assist with an appropriate replacement or refund.

15. What payment methods do you accept?

We accept major credit and debit cards, including:

  • American Express (Amex)

  • Diners Club

  • Discover

  • JCB

  • Mastercard

  • Visa

  • Visa Electron

Available payment methods are displayed at checkout.

16. What currency do you use?

All orders are charged in U.S. Dollars (USD). Applicable sales taxes are calculated and displayed at checkout before you complete your purchase.

17. Is my payment information secure?

Yes. Our checkout uses SSL encryption to help protect your personal and payment information. Payments are processed through secure payment processing systems, and we do not store your full credit or debit card details on our servers.

18. Can my order require additional payment verification?

Yes. For security purposes, some orders may require additional payment verification. Orders that cannot be successfully verified may be cancelled.

19. How can I contact Stephanie Casias?

You can reach our customer service team using the following contact details:

Store Name: Stephanie Casias

Email: support@stephaniecasias.com

Phone: +1 (409) 945-8534

Address: 330 Texas Ave, Texas City, TX 77590, USA

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time, CT).

We aim to provide helpful assistance with your orders, shipping, returns, and payment questions.