FAQ

Last updated: July 01, 2026

Welcome to Stephanie Casias. Below are answers to common questions about ordering, shipping, returns, payments, and contacting us. If you need more help, email support@stephaniecasias.com.

Orders

Q. How do I place an order?

A. Browse our store, choose the fashion item you like, select the available size or option, add it to your cart, and complete checkout online.

Q. Will I receive an order confirmation?

A. Yes. After you place an order, we send an order confirmation email to the email address provided at checkout.

Q. Can I cancel or change my order?

A. You may request cancellation within 12 hours of placing your order. Contact us quickly. Once an order enters processing or shipping, cancellation or changes may not be possible.

Q. Do you offer gift wrapping or personalization?

A. Not at this time. We currently do not offer gift wrapping, custom messages, or personalization services.

Shipping and Delivery

Q. Where do you ship?

A. We currently ship only within the United States. International shipping is not available at this time.

Q. How much does shipping cost?

A. We charge a flat $5 standard shipping fee on all U.S. orders.

Q. How long does delivery take?

A. Orders usually take 1 to 2 business days to process and 3 to 5 business days for standard shipping. Total estimated delivery time is 4 to 7 business days.

Q. How do I track my order?

A. Once your order ships, we will email tracking information when available. Tracking may take 24 to 48 hours to update after the carrier receives the package.

Q. Do you offer expedited shipping?

A. No. We currently offer Standard Shipping only.

Q. What if my package is damaged, lost, or wrong?

A. Contact us within 48 hours of delivery if your item arrives damaged or incorrect. For shipment issues, contact us with your order number so we can review the carrier status.

Returns and Refunds

Q. What is your return policy?

A. You may request a return within 30 days from delivery for eligible items that are unworn, unused, unwashed, in original condition, and approved before being sent back.

Q. Who pays for return shipping?

A. For approved eligible returns, Stephanie Casias provides a prepaid return shipping label at no cost to you.

Q. Do you charge a restocking fee?

A. No. We do not charge a restocking fee for approved eligible returns. Restocking fee is $0.00.

Q. When will I receive my refund?

A. After we receive and inspect your approved return, approved refunds are issued to the original payment method, typically within 10 business days after approval.

Q. Do you offer exchanges?

A. We do not offer direct exchanges at this time. You can return an eligible item and place a new order for the size, color, or style you want.

Payments

Q. What payment methods do you accept?

A. We accept the payment methods shown at checkout, which may include major credit cards, debit cards, Shop Pay, PayPal, Apple Pay, Google Pay, or other Shopify-supported options.

Q. What currency do you use?

A. All prices are displayed and charged in U.S. Dollars (USD), unless a different currency is clearly shown at checkout.

Q. Is my payment information secure?

A. Yes. Payments are processed through secure Shopify-supported payment gateways. We do not store full card numbers on our own servers.

Q. Are taxes included?

A. Applicable taxes, if any, are calculated and displayed at checkout before you complete your purchase.

Store Information

Q. What is Stephanie Casias?

A. Stephanie Casias is an online women's fashion store offering tops, skirts, and dresses for customers in the United States.

Q. How can I contact you?

A. You can email us at support@stephaniecasias.com, call or WhatsApp us at +1 726 627 4727, or write to us at 846 Deely Pl, San Antonio, TX 78221, USA.

Q. What are your business hours?

A. Our customer support business hours are Monday to Friday, 9:00 AM to 5:00 PM (Central Standard Time).

Contact Information