Shipping Policy
At Stephanie Casias, we aim to provide a simple and reliable shipping experience for customers across the United States. Orders are shipped from the USA, with multiple shipping options available to meet your delivery needs.
1. Shipping Coverage
We currently ship to addresses within the United States.
Orders are shipped through trusted carriers, including USPS, UPS, and FedEx, depending on the destination and shipping availability.
2. Order Processing
Orders are processed within 1–3 business days after successful payment confirmation.
Orders placed before 5:00 PM Central Time (CT), Monday through Friday, are processed within the stated timeframe. Orders placed after this cutoff, on weekends, or on public holidays may be processed on the next business day.
Once your order has shipped, you will receive a confirmation email with tracking information.
3. Shipping Methods & Costs
We offer the following shipping options:
- Standard Shipping: $8.00
- Free Standard Shipping: Available on orders of $70.00 or more.
- Express Shipping: $15.00
Shipping costs are displayed at checkout before you complete your purchase.
4. Estimated Delivery Time
All delivery estimates are calculated in business days (Monday–Friday).
- Standard Shipping: 3–7 business days after processing.
- Express Shipping: Estimated delivery information is displayed at checkout when available.
Delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, or other unforeseen circumstances.
5. Order Tracking
Once your order has been dispatched, tracking information will be sent to your checkout email address. You can use the tracking number to follow your shipment's progress.
6. Incorrect Shipping Information
Please review your shipping address and contact details carefully before completing your purchase. Incorrect or incomplete information may cause delivery delays.
If you notice an error, contact us as soon as possible. Address changes cannot be guaranteed once an order has entered processing or been shipped.
7. Lost or Damaged Packages
If your package appears lost in transit or arrives damaged, please contact us at support@stephaniecasias.com. Include your order number and relevant photos, if applicable, so we can review the issue and assist you.
8. Order Changes or Cancellations
If you need to change or cancel an order, contact us as soon as possible after placing it. We will do our best to accommodate your request, but changes or cancellations cannot be guaranteed once an order has entered processing or been shipped.
9. Contact Information
Store Name: Stephanie Casias
Email: support@stephaniecasias.com
Phone: +1 (409) 945-8534
Address: 330 Texas Ave, Texas City, TX 77590, USA
Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time, CT)