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Refund & Return Policy

At Stephanie Casias, we want you to feel confident when shopping with us. If an item is not right for you, you may request a return within 30 days of delivery. We offer free return shipping on eligible returns to make your shopping experience simple and convenient.

1. Return Eligibility

Items are eligible for return if they meet the following conditions:

  • Unused, unworn, and in their original condition.
  • Returned with original tags attached.
  • In their original packaging, where applicable.
  • Not damaged, altered, or washed after delivery.

We accept eligible returns for unwanted purchases, incorrect sizes, colors, or styles.

Personalized, custom-made, and final sale items are not eligible for return unless they arrive damaged or defective.

2. How to Request a Return

To start a return, email us at support@stephaniecasias.com with:

  • Your order number.
  • The item you wish to return.
  • The reason for your return.

Please wait for our return approval and instructions before sending any item back.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us at support@stephaniecasias.com.

Include your order number and clear photos of the item so we can review the issue and arrange an appropriate replacement or refund.

4. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund.

5. Return Shipping & Restocking Fees

  • Return Shipping: FREE on eligible returns.
  • Restocking Fee: $0. No restocking fees apply.

Please follow the return instructions provided by our customer service team to ensure your return is processed correctly.

6. Exchanges

If you need a different size, color, or style, you may contact us within 30 days of delivery to request an exchange.

Exchanges are subject to product availability and the same return eligibility conditions.

7. Contact Information

Store Name: Stephanie Casias

Email: support@stephaniecasias.com

Phone: +1 (409) 945-8534

Address: 330 Texas Ave, Texas City, TX 77590, USA

Customer Service Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time, CT)